Silabus Training ITIL foundation

Silabus/ Syllabuss Training ITIL

ITIL Foundation V.3

Deskripsi : ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operation

5. Continual Service Improvement

Tujuan Training : Peserta mampu memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3. Beserta tambahan skenario studi kasusnya dan implementasi menggunakan ITSM software simulation

Peserta dapat melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan

Peserta mengerti tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan

Target Peserta : – IT Manager

– IT Drector

– IT Infrastructure Staff

– Direksi

Prasyarat : – Telah memahami kebutuhan IT Infrastruktur dalam perusahaan

– Memiliki basic skill atau pengetahuan di bidang IT.

Materi Training :
Ø Day 1

Introduction

The Four Perspectives (Attributes) of ITSM

Benefits of ITSM

Business and IT Alignment

What is ITIL®? V.3 vs 2011

Common Terminology

What are Services?

Processes & Functions

Defining Processes

Defining Functions

Connecting Processes and Functions

The Service Lifecycle

Mapping the Concepts of ITIL® to the Service Lifecycle

How does the Service Lifecycle work?

Service Strategy

Major Concepts

Creating Service Value

Service Packages and Service Level Packages

Service Strategy Processes

Service Portfolio Management

Financial Management

Demand Management

Service Strategy Summary

Interfaces with the Service Design Phase

Interfaces with the Service Transition Phase

Interfaces with the Service Operation Phase

Interfaces with the Continual Service Improvement Phase

Service Strategy Service Scenario

Overall Service Strategy

Service Portfolio Management Considerations

Financial Management Considerations

Demand Management Considerations

Ø Day 2

Service Design

Major Concepts

Five Major Aspects of Service Design

Service Design Packages

Service Design Processes

Service Level Management

Supplier Management

Service Catalogue Management

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Service Design Scenario

Service Level Management Considerations

Capacity Management Considerations

Availability Management Considerations

Information Security Management Considerations

Service Catalogue Management Considerations

ITSCM Considerations

Supplier Management Considerations

Service Transition

Service Transition Processes

Knowledge Management

Service Asset and Configuration Management

Change Management

Release and Deployment Management

Service Validation and Testing

Service Transition Summary

Service Transition Scenario

Knowledge Management Considerations

Service Asset and Configuration Management Considerations

Change Management Considerations

Release and Deployment Management Considerations

Service Validation and Testing Considerations

Service Transition Review Questions

Service Operation

Service Operation Functions

The Service Desk

Technical Management

IT Operations Management

Application Management

Service Operation Processes

Event Management

Incident Management

Problem Management

Request Fulfillment

Access Management

Service Operation Scenario

Functions

Processes

Service Operation Review Questions

Ø Day 3

Continual Service Improvement

Continual Service Improvement Processes

Service Level Management

Service Measurement and Reporting

CSI ( Step) Improvement Process

Continual Service Improvement Summary

Continual Service Improvement Scenario

Service Level Management

Service Measurement and Reporting

CSI Process

Continual Service Improvement Review Questions

ITIL® Foundation Exam Tips

Exam Details

Practical Suggestions

Certification

ITIL® Certification Pathways

ISO/IEC Pathways

Ø Day 4 : Study case, Exam Preparation

HERY PURNAMA – 081.223344.506 Freelance trainer untuk traning ITIL . Aktif di beberapa training center di Jakarta ,Bandung ,Surabaya ataupun diundang sebagai Inhouse Trainer di beberapa perusahaan baik bidang industri, pertambangan, finansial, asuransi, perbankan di seluruh indonesia

Hery adalah Inhouse trainer ITIL di bandung, Jakarta, bekasi, bogor, sukabumi, semarang, yogya, Surabaya, bali, Lombok, ntb, ambon, jayapura, makasar, menado, Banjarmasin, Pontianak, palangkaraya, Balikpapan, samarinda, batam, lampung, Palembang, Riau, Padang, Medan, Aceh, Malaysia, Singapore , sisindotek training center dan wilayah Indonesia , Undangan Inhouse training bisa menghubungi Hery – 081.223344.506 atau inhousetrainer

Topik training lain yang diberikan Hery : sencha-extjs, excel-vba-macro, itil-cobit-cisa-uml, codigniter-yii,oracle-dba, sqlserver-dba, asp-net, vb-net, google-map-api, google-sketchup-3d, excel-advance-accounting, project-management, ms-project-ITIL, SEO-Internet-Marketing, php-mysql-jquery, android-phonegap-jquery-mobile, ms-access-vba, visual-foxpro, ITIL-server, facebook-api-developer, python-programming, adobe-ITIL, corel-draw, adobe-indesign, adobe-flash, cms-ITIL, 3d-studio, autocad, mobile-apps-development, sms-gateway, spss-matlab, dan lainnya silahkan konsultasikan

Untuk informasi/konsultasi atau undangan sebagai inhouse trainer silahkan menghubungi :

HERY PURNAMA
OCA., CIW., ITILF.

Hometown : Bandung – Indonesia
Call/SMS/WA : 081.223344.506
EM :
inhousetrainer
BB : 7DC633AA
FB : inhousetrainer , TW : @inhousetrainer , INS : inhousetrainer

Blog :

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s